A selection of reviews from our lovely customers sharing their experiences of shopping at Newlands Pianos.
Amazing selection of pianos at a range of very reasonable prices. Jack was patient and helpful as I picked out a piano over the course of a whole morning and amazing in storing it for months on end until I could get it delivered. Once I could, it only took a few days to get it delivered. Could not recommend higher, no matter the size of your budget.
Jack really went above and beyond his brief to get a grand piano into Leslie Castle, in Aberdeenshire. On a snowy day, he managed a particularly tricky delivery safely and professionally, we couldn't have done it without him! Price was good value for money too and communications quick and efficient. Thank you.
Jack knows his pianos! We went in to look at one piano I’d seen on his fb page, came away with a much better one after Jack listened to my requirements. He put me, my husband & my mum at ease and we felt very confident of my purchase in Jack’s capable hands. The distance & ferry crossing to the Isle of Lewis for delivery didn’t put him off & he agreed to also pick up my upright to bring that up for me too. After choosing my baby grand, he also equipped me with a beautiful duet bench which is of amazing quality. The delivery in 2 locations (home & work) was smooth & relaxed, even after a very bumpy crossing which I’m sure he’ll never forget! Delighted also with a cover he included, which matches in perfectly with my room. Well done Jack!!
Would highly recommend! I was buying my first piano and was worried that the process would be intimidating. However, Jack was so welcoming, approachable and patient. He took the time to find out what I wanted, set out the various options and gave me the time and space over the course of a few weeks to make a decision. No hard sell at all. Delivery was fast, painless and professional.
We're absolutely thrilled with the piano that we just bought from Newlands Pianos. It was a real pleasure to meet Jack and to do business with him. We spent quite a bit of time in his showroom trying to decide on which piano to buy and he was helpful, knowledgable and wonderfully patient - we never felt under pressure to buy. As a result I feel that we ended up with a beautiful piano that perfectly suits our needs. Thank you so much, Jack!
We just got our beautiful Baby Grand Hopkinson delivered from Edinburgh to the Highlands. It is everything that was promised and a bit more...a beautiful instrument and the sound is like being at a concert, 1st class, front row. Service all way through. Noting that you can't ask or can't be granted. Excellent and swift service from owner and help. Thank you Jack...we are so happy for the piano in our little church up here.
A brilliant place run by an amazingly knowledgeable guy, Jack, who will go out of his way to make sure you get the piano you need. He clearly is a man at the pinnacle of his craft. The care and attention he obviously pays to all his pianos, means you know that you're dealing with a true expert. If "The Repair Shop" on TV ever need a piano restorer, then Jack's should be the first number they call. Except he'd be too busy to help most likely. Thanks so much for the amazing service, Jack. We are in love with our little Zender - which is the perfect fit for our home. We'll be back at some point for upgrades and advice I'm sure!
"Just bought a lovely old Lipp upright from Newlands and we are thrilled. Jack clearly loves and knows his pianos and it was a real pleasure to do business with him. He's highly efficient - he returns calls immediately, is happy to open shop at weekends if necessary - and the turnaround was super-quick, including the delivery which he organized. It's rare to walk away from a transaction like this filled with such confidence. I am also certain, after my own research, that his pianos are good value. As he points out, he has no formal showroom in town, just an industrial estate unit down Pilrig St, which means low overheads, reflected in the final piano price. If you want a piano in Edinburgh, this is without question the place to go."
"So impressed by the whole process. I am a total novice and Jack answered every question and helped us find the perfect piano in terms of quality, price and look. Would definitely highly recommend."
"Our piano has just arrived, and we are absolutely delighted with it!! Jack was super helpful - we were really impressed with how knowledgeable he was. He listened really well to when we told him what we were looking for, and gave us some rally good options. We didn't feel under any pressure to buy anything. He was super patient with us when we were faffing around trying to choose between the pianos. He even played (beautifully to boot!) each of the pianos we were interested in, to help us make our decision! The payment, delivery and post- delivery customer service has gone so smoothly as well. Highly recommended!! Thank you Jack!!!"